Return Policy
Return
Our policy lasts for 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging.
There are several types of goods that are exempt from return. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are considered intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift Cards
Downloadable Software Products
Some health and personal care products
To complete your return, we require a receipt or proof of purchase.
Please do not return your purchase to the manufacturer.
There are certain situations where only a partial refund (if any) is granted.
Book with clear signs of use
An opened CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record
Any item not in its original condition, damaged or missing parts for reasons not due to our error
Any item returned more than 30 days after delivery
Refund (if applicable)
Once your return is received and inspected, we will send you an email to let you know that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.
Late or lost refund (if applicable)
If you haven't received your refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before the refund is officially posted.
Next, contact your bank. There is often some processing time before the refund is posted.
If you have done all these steps and you have not received your refund yet, please contact us at Info.soradew@gmail.com
Items for sale (if any)
Refunds are available for regular priced items only, unfortunately, refunds are not available for items on sale.
Replacements (if any)
We only replace items if they are defective or damaged. If you need to exchange them for the same item, please email us at Info.soradew@gmail.com
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item was not marked as a gift when purchased, or if the gift giver shipped the order to themselves to give to you later, we will send a refund to the gift giver and they will know about your return.
shipping
To return your product, you must send an email to Info.soradew@gmail.com
You will be responsible for paying for your own shipping costs to return the item. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund amount.
Depending on where you live, the time it takes for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Our policy lasts for 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging.
There are several types of goods that are exempt from return. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are considered intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift Cards
Downloadable Software Products
Some health and personal care products
To complete your return, we require a receipt or proof of purchase.
Please do not return your purchase to the manufacturer.
There are certain situations where only a partial refund (if any) is granted.
Book with clear signs of use
An opened CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record
Any item not in its original condition, damaged or missing parts for reasons not due to our error
Any item returned more than 30 days after delivery
Refund (if applicable)
Once your return is received and inspected, we will send you an email to let you know that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.
Late or lost refund (if applicable)
If you haven't received your refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before the refund is officially posted.
Next, contact your bank. There is often some processing time before the refund is posted.
If you have done all these steps and you have not received your refund yet, please contact us at Info.soradew@gmail.com
Items for sale (if any)
Refunds are available for regular priced items only, unfortunately, refunds are not available for items on sale.
Replacements (if any)
We only replace items if they are defective or damaged. If you need to exchange them for the same item, please email us at Info.soradew@gmail.com
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item was not marked as a gift when purchased, or if the gift giver shipped the order to themselves to give to you later, we will send a refund to the gift giver and they will know about your return.
shipping
To return your product, you must send an email to Info.soradew@gmail.com
You will be responsible for paying for your own shipping costs to return the item. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund amount.
Depending on where you live, the time it takes for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.