Frequently Asked Questions

Can I make changes after I submit my order?
We start working on your order as soon as it is placed, so we are unable to make any changes or modifications to the order at this time. However, you may place a new order and cancel your previous order within 3 hours of purchase. Please email us at Info.soradew@gmail.com to process the cancellation.

What happens when an item is out of stock?
If an item is temporarily out of stock, you will be emailed and notified. You will be provided with two options:

You can order the item again and we will ship it as soon as it is in stock, or
Request a cancellation and full refund for this item.
Other items in the order will not be affected and will be shipped accordingly.

Why was I refunded or partially refunded?
If an item becomes unavailable, we will contact you and process a full refund for that item.
If there are other items in the order, they will not be affected and will be shipped accordingly.

I have multiple items in my order. Why did I only receive one item?
If there is more than (1) item in your order, we ship the items in stock first.
To avoid delaying your entire order, we want you to receive the items in a timely manner.

Can I return my items?
Returns are only for items that are defective or incorrect at this time. (Please see Returns & Refunds for more information)
In all other cases, please email us at Info.soradew@gmail.com for further inspection as we look at each application individually.

How can I track my order?
When your order ships, a confirmation email will be sent with your tracking number. You can also find your tracking number by logging into your My Account page and then viewing your order after it ships.

For all other questions and inquiries, please contact us at Info.soradew@gmail.com